Delayed payments

Paypal is holding all of my payments for 21 days, even after I provide tracking info to the customer via PayPal and HipComic and the book(s) are delivered. PayPal states that if I provide tracking info, payment will be released within 24 hours of delivery. In my case this has proved to be false. I haven't had any claims. My primary goal is happy customers. I need access to the funds in order to be able to operate. Three weeks seems an excessive amount of time to hold my money. Does anyone have an inside scoop as to what is going on here?
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